Support.

“Read the directions and directly you will be directed in the right direction.”
― Lewis Carroll

Known Issues.

Your mesh hair style isn’t rezzing correctly?

This is a mesh error issue. You will have to clear up your cache and relog!

Your hair style disappears slightly or completely when zooming away from your avatar?

This happens when your LOD settings are too low, can be changed in Preferances>Graphics.

Failed Deliveries.

How to use the Redelivery Terminal.

For items purchased in-world, please visit one of our redelivery terminals located at the Landing Point.

When promoted, follow the URL.
Click on the name of the item that you would like re-delivered.
If the item your looking for is not listed, please sent us a notecard (your avatar Name+transaction ID).

Lost, Missing or Failed Transactions?

Please send a notecard in-world (your avatar Name, transaction ID) within 7days of purchase to receive replacement! NO refunds or exchanges unless the same item is purchased twice!

Customer Rewards Program.

> Click Here to Join our Update Group!

Every item in the Store will give a reward upon purchase.

All customers will earn 3% instore credit reward.
We’re happy to announce that we’re now providing more benefits to our Update Group members. Simply have your group tag active when shopping at any of our in-world locations, and you’ll receive 7% back in Store Credit!

How can I check my current Store Credit Balance?

To check your Store Credit Balance, simply visit the mainstore and click the Store Credit Terminal located at the Landing Point and also available for each building.

I only have L$ 90 in store credit but I want to buy something that’s L$ 100 at the store.

You can increase your own Credit balance by paying the Store Credit Terminal located at the Landing Point and also available for each building. Instructions are written on the terminal. Simply right click and pay the Terminal the difference (in this case, L$ 10), which will be added to your Store Credit balance.

Store credit NEVER expires! Use it whenever you like!
Store credit CANNOT be transferred between avatars!

Can I buy a gift for someone using my Store Credit?

Unfortunately, you can only buy an item using L$ when purchasing as a gift.

Will I receive Store Credit when buying something as a gift?

Yes! You will earn Store Credit to your account when buying something as a gift.

Contact.

Should there is any question, please do not hesitate to send a notecard in-world to
( Я e d )/ Moni Schulze,
or contact us directly HERE.

Get in Touch.

Should there is any question, please do not hesitate to send a notecard in-world to (Яed)/ Moni Schulze, or contact us directly HERE.